Frequently Asked Questions
Everything you need to know about your Spy Ninjas gear.
How long does shipping take within the UK?
Standard UK shipping typically takes 3-5 business days. We also offer an express delivery option which arrives within 1-2 business days if ordered before 2 PM.
What is your return policy for apparel?
We offer a 30-day return policy on all unworn clothing items with original tags attached. Simply use our online portal to generate a return label.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own to ensure the best fit for your Spy Ninjas apparel.
Are the Spy Ninjas hoodies and t-shirts machine washable?
Yes, all our garments are machine washable. To preserve the high-quality prints, we recommend washing inside out on a cold cycle and air drying.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Absolutely! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.